Cancellation & Refund Policy
Clear, straightforward guidelines regarding appointment cancellations, doorstep visiting charges, diagnostic fee adjustments, and service warranty resolution.
Last Updated: September 28, 2026
1. Doorstep Inspection & Visiting Charge Policy
Visiting & Diagnostic Fee Clause:
An inspection/visiting charge may apply depending on the service request. Where applicable, the ₹199 inspection charge covers the technician's visit and initial inspection. If the customer approves the repair after inspection, this amount may be adjusted against the applicable repair/service charges as stated at the time of booking.
This fee compensates the visiting technician for direct travel fuel, transit time across Gurgaon sectors, and specialized on-site diagnostic testing using pressure gauges, digital multimeters, and electrical load analyzers.
2. Cancellation Scenarios & Applicable Terms
If you cancel or request to reschedule your service appointment before our coordinator dispatches the technician, no cancellation fee applies. Simply call our coordinator or message us on WhatsApp with your booking reference.
If the technician has already reached your premises or arrived at your society gate, the ₹199 visiting fee remains payable to cover the technician's travel expense and operational transit cost.
When our technician performs on-site testing, accurately identifies the fault, and presents a transparent quotation for labor and replacement components, you have the full right to decline the repair estimate. In this case, only the ₹199 diagnostic inspection fee applies. Because the diagnostic service has been fully rendered in person, this ₹199 fee is non-refundable.
If the technician inspects the appliance and determines that a required proprietary spare part is permanently obsolete in the market, or if the appliance has irreparable structural/internal tank damage that cannot be safely restored, zero repair charges will be billed. Only the standard ₹199 diagnostic visit fee applies for the professional assessment.
3. Policy on Completed Repairs & Warranty Revisits
All repair work is tested in the customer's presence under normal operating load prior to final billing and departure.
90-Day Warranty Re-visits: If any spare part replaced by our technician malfunctions within the 90-day warranty period, we provide priority re-inspection and replacement of the defective component under warranty with zero additional inspection fee.
Approved Financial Refunds: In the rare event an accidental duplicate payment is made via digital UPI or bank transfer, the verified excess amount is refunded directly to the customer's originating account within 5 to 7 business days.
4. How to Request Cancellation or Clarification
To cancel an upcoming appointment, reschedule a visit, or request clarification on your service invoice, please contact our coordinator immediately:
Business: Gurgaon Home Appliance Repair
Helpline / Phone: +91 89508 56080
Official Email: gurgaonhomeappliance@gmail.com
Service Hub: Shop No. 162, Near Jheel Chowk, Sector 52, Wazirabad, Gurugram, Haryana - 122003