Privacy Policy

1. Business Identity & Contact Information

This website (gurgaonhomeappliancesrepair.com) is operated by Gurgaon Home Appliance Repair, an independent local home appliance doorstep repair service operating within Gurugram (Gurgaon), Haryana, India.

2. Information We Collect

When you request an appliance inspection or book a doorstep service through our online forms, phone call, or WhatsApp, we collect only the necessary information required to coordinate and perform the requested repair:

• Contact Details: Your full name and mobile phone number (used for verification calls and WhatsApp service updates).
• Service Location: Your house/apartment number, building/society name, and sector or locality in Gurgaon to enable the technician to reach your premises.
• Appliance & Service Details: Appliance type (Air Conditioner, Refrigerator, Washing Machine, Geyser, or Microwave), brand, and a description of the symptoms or faults experienced.
• Appointment Schedule: Your preferred date, service day (Today/Tomorrow), and preferred time window.
• Customer Instructions: Any optional notes you provide, such as landmark details or visitor gate entry instructions.

We do not collect sensitive personal financial information (such as credit card numbers or net banking passwords) through our website. All service and inspection fees are settled directly with the visiting technician upon service completion.

3. Why We Collect This Information

We collect and use your personal information strictly for genuine operational service purposes:

• To schedule, confirm, and manage your appliance repair appointment.
• To dispatch the nearest available technician in Gurgaon to your provided residential address.
• To verify appliance symptoms before arrival so the technician carries suitable diagnostic equipment and parts.
• To send you appointment confirmations, technician arrival estimates, and service receipts via phone or WhatsApp.
• To provide customer support and coordinate post-service warranty revisits if needed.

4. Communication via Phone and WhatsApp

By submitting your mobile number on our booking form or calling our helpline, you authorize our local service coordinator and assigned field technician to contact you via telephone call or WhatsApp regarding your requested appointment.

We do not make unsolicited telemarketing calls or share your contact number with external sales networks. Communications are strictly restricted to your active service request, technician coordination, and follow-up support.

5. Information Sharing and Disclosure

We do not sell, rent, lease, or trade your personal information to third-party advertising or lead-generation brokers.

Your information is shared only where necessary to fulfill the requested doorstep service:

• Dispatched Field Technicians: Your name, phone number, address, and appliance symptoms are shared with our local technician assigned to complete the on-site visit.
• Communication Service Providers: Communication tools (such as WhatsApp Business API or telecom providers) used to transmit appointment notifications.
• Legal Compliance: If required by applicable Indian laws, judicial proceedings, or lawful governmental authority requests.

6. Data Retention Policy

We retain booking records and service history for a reasonable duration necessary to fulfill service requests, honor parts/workmanship warranty periods (e.g. 90-day warranty on replaced parts), resolve customer inquiries, and comply with standard tax and accounting recordkeeping. Once information is no longer needed, it is securely archived or deleted.

7. Data Security Measures

We implement reasonable technical and organizational measures to safeguard customer information against unauthorized access, loss, alteration, or disclosure. Our website utilizes encrypted HTTPS (SSL) data transmission, and administrative access to booking databases is restricted to authorized personnel. However, please note that no method of transmission over the internet or cellular network can be guaranteed to be completely impenetrable.

8. Your Rights & Access Requests

If you have previously booked a service and wish to review, update, correct, or request the deletion of your personal contact information from our active records, you may contact our coordinator:

Email: gurgaonhomeappliance@gmail.com
Phone: +91 89508 56080

9. Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect operational improvements, service scope updates, or regulatory modifications. Any revisions will be published directly on this page with an updated “Last Updated” date. We encourage customers to review this page periodically.